HELP / FAQS

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

General

What makes Lobster Beachwear sustainable?

All our bikinis are made from premium recycled fabric sourced from ocean waste — including discarded fishing nets and plastic bottles. Each piece is handcrafted in ethical workshops in Bali. We release limited-edition drops to prevent overproduction and waste. Sustainability is woven into every step of our supply chain — from fabric to packaging.

How do your drops work?

We release new collections in limited quantities via exclusive drops announced on Instagram and our newsletter. Once an item is sold out, it may not return — so we recommend acting fast if you see something you love!

Can I return my bikini?

Yes, you have 14 days from receipt to register a return. Items must be unworn, undamaged, with the price tag and hygiene sticker intact, and returned in original packaging.

You can read our full Return Policy here.

How do I know my size?

Each product page includes a detailed size guide to help you choose the best fit. Still unsure? Email us at contact@lobsterbeachwear.com with your measurements — we’re happy to advise!

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to contact@lobsterbeachwear.com and we will contact the shipping company.

I have another question — how can I contact you?

Simply visit our Contact page or email us at contact@lobsterbeachwear.com — we’re here to help within 1–2 business days.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.